Q: Which smartphone operating systems are supported?
A: Our app is compatible with both iOS and Android.
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Q: I have not received the SMS verification code. What should I do?
A: Please try the following solutions:
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Turn off Wi-Fi and use your cellular network.
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Check your spam or junk folder.
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Verify your carrier’s SMS reception settings. Because our verification codes are sent from the United States, you will not receive them if international SMS is blocked.
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Q: What should I do if I submitted a ride request with the wrong number of passengers?
A: Due to system constraints, you cannot change the passenger count after submitting a request. Even if seats remain, subsequent bookings may exceed vehicle capacity. Please cancel your current request and submit a new one with the correct number of passengers.
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Q: What should I do if I change to a new device?
A: You can continue using the service by signing in with the password you set at registration. Alternatively, you may log in again by entering the SMS verification code. If your phone number has changed, we recommend creating a new account.
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Q: How can I delete my aimo account?
A: There is no account-deletion function available at this time.